TechSupport Executive

Strong understanding of Business's working pattern and clientele.


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*FRESHERS CAN ALSO APPLY

  • Communication: Flawless verbal and written English(Mandatory).
  • Accuracy: High-quality, punctual delivery of technical solutions.
  • Engagement: Proactive participation in team and office activities.

  • Technical Support: Resolve client issues via phone, email, and chat.
  • Troubleshooting: Diagnose network, account, and system errors (Windows/Linux/Mac).
  • Ticket Management: Log, track, and escalate issues to resolution.
  • Client Guidance: Provide clear, step-by-step technical instructions.
  • Documentation: Maintain technical notes, manuals, and knowledge bases.
  • Follow-up: Ensure client satisfaction and assist with payment inquiries.

  • Communication: Must be from an English-medium background with Excellent written and verbal skills.
  • Technical Skills: Proficiency in Google Ads, SEO tools, and social media management.
  • Creativity: Ability to create multimedia content (video/reels) and compelling copy.

Dots & Coms (Vadodara) is an established firm with 25 years of experience in digital solutions. We offer a stable and growth-oriented environment centered on customer and employee satisfaction.

We are happy to hire freshers! If you are a newcomer to the industry, we are looking for:

  • A basic understanding of how web servers, hosting, and domains work.
  • Familiarity with basic coding concepts and how website functionalities operate.
  • Excellent English skills paired with a solid foundation in IT.
  • A "can-do" attitude, a hunger to grow, and the self-motivation to learn complex systems.
Apply Now (Job | Internship)

*FRESHERS CAN ALSO APPLY